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myBTSims's avatar
myBTSims
New Rookie
5 years ago

Game crashes after 15 min

Product: The Sims 4 Platform: PC Windows 10: Up-to-date Language: Italian How often does the bug occur? Every time (100%) Game version: 1.68.154.1020 (64 bit) Expansions /game pac...
pc
crinrict's avatar
crinrict
Hero+
5 years ago

@myBTSims save files sizes can vary a lot. Saves that have large houses are bigger than others. The question is if you have a sudden increase compared to the ver files. If you don't have extra father winters, then it's most likely not the issue.

Does it occur on all lots for you or only a specific one ?

If you sent me your save I can check it out. 

myBTSims's avatar
myBTSims
New Rookie
5 years ago

I'm currently trying to upload my two main saves on dropbox, but it will take a while...bad connection today.

Anyway, I'll attach a pic of my save files folder cause I can't really tell, honestly (at the bottom)

And after restarting the game many times, earlier today, just to save my sims on the gallery, I have this lastUIException_63742529493

I used mainly three houseolds in two different saves and the crashes occured every time. But it crashed even when I was in CAS

And I tried removing all my CCs and mods and starting a new save + family a few days ago, but it crashed all the same

My PC is not particularly powerful, but this is the first time I'm having these issues and only with the game

Thank you for the reply, as soon as my link will be ready, I'll send it to you!

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago

    @myBTSims I split your thread.

    After looking at your save I don't think you issue is related to the other. Your save is just really big and since you have 6 GB I believe that it crashes out-of-memory.

    I started your game and my computer used almost 5 GB of the RAM.

    If you have other things running that can lead to an out of RAM crash.

    Do you have any crash logs in your doc folder ?

    • myBTSims's avatar
      myBTSims
      New Rookie
      5 years ago

      @crinrict No, no crash logs 

      That save has always been quite big and I could play it normally till just before the patch, no crashes at all

      • crinrict's avatar
        crinrict
        Hero+
        5 years ago

        Could you please post the following info

        1. Your Computer's DxDiag
        2. If you have, the following file: Documents\electronic arts\the sims 4\lastcrash.txt
        3. The following file: Documents\electronic arts\the sims 4\config.log

        You can upload DxDiag and config.log directly to your post.

        For any lastCrash files, either create a rar file and upload that or copy/paste the content of the file to a post inside spoiler tags (the icon next to the strike-through) 

        Also could you try playing in windowed mode and check on your RAM usage while you play ? How high does it go ? How much is used of your overall RAM ?

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