Game crashes after 15 min
Product: The Sims 4
Platform: PC Windows 10: Up-to-date
Language: Italian
How often does the bug occur? Every time (100%)
Game version: 1.68.154.1020 (64 bit)
Expansions /game pac...
Forum Discussion
@myBTSims There's nothing in your hwinfo log that would definitively explain your computer crashing. Your processor runs quite hot, over 90º C, but that's not surprising. And it was a few degrees cooler than its max when the log ended. Your computer was handling its memory swap fine as well, keeping about 800 MB of physical memory free at all times. So I don't necessarily think this is a memory issue.
How long exactly did the log run though? It cut off at 17:45, and if that's how long you played, that's all fine. But it would be interesting to know if the shutdown happened a minute or two after that, both because there might be some missing data (e.g. a possible temperature spike) and because the data not being logged is useful info in itself. But if you think that's about the right amount of time, then there's probably nothing else to see.
It's a good idea to run chkdsk though, in case you happen to find something. Hwinfo didn't report any disk errors either; I'm just saying it's worth trying.
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste "chkdsk /f /r c:" without quotes, and enter
- You'll be asked to allow a restart; say yes
- When the scan is done, use this guide to find the results: https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html
You can attach the results to a post as you did with your dxdiag.
Ok, listen... I'm not 100% sure it went well.
I ran the scan and restarted my PC (and while scanning it said it was correcting something? Not sure)
Anyhow, when I followed the steps to create a copy of the logs on my desktop, the file was empty and I couldn't really get the results to show in powershell, even though I copy-pasted the suggested codes.
So I kind of...followed the first guide, to simply read the results and I tried copying them, but ended up copying the register itself.
I'm linking you that...I could have copy-pasted the errors, but at least you have all showing there, I guess (?)
"EventTest"
Hope it is ok, sorry for the mess ;-s
@myBTSims The log is mostly in gibberish; I can't really get anything useful out of it. You're not the only one to report that the PowerShell command doesn't work, and I'm not sure why. But you should still be able to find the results in the Event Viewer; those don't get erased for a while.
You can also run chkdsk again, if you want. The command does fix some errors, so it's possible that it will come up clean this time. But since the process takes a while to run, you might want to look for the existing report first.
Aehm... I replied earlier, and now my post is gone?
I was saying that I scanned the PC again, but I couldn't get a txt version of the infos and errors and I don't really understand the report.
Anyway, there's not much I cand do and I can't even change my computer right now.
Thank you so much for the help and your patience so far!
@myBTSims It's possible your post was flagged as spam, especially if you edited it a few times. (This site's spam filter can be a bit aggressive.) Anyway, it's strange that you can't highlight and copy the text from chkdsk; I've always been able to do that with other Event Viewer reports.
The bottom line is though, there may not be much you can do. It can help to play right after a restart, with no other apps open, as well, although it's not clear that memory management is an issue. It might also help to play on low graphics settings, and to make sure the laptop can keep cool overall, for example using a fan or at least elevating it to let air circulate underneath. But those aren't real fixes and may only help around the edges.
I'm sorry I don't have anything more concrete to offer.
In the deleted post I copy-pasted some of the infos I got from the Chkdsk register (with some eng translations I found online), the only problem was to save a txt copy of the codes and infos from the powershell scan.
Anyway, don't worry, it's ok, you helped me a lot and I'm thankful.
Hopefully it will get better, somehow, or I'll be finally able to buy a new pc
Thank you!
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