Forum Discussion

barca-prouzova's avatar
7 months ago

Game crashes on launch

I started to experience this issue at some point in October, when I try to launch the game it opens the blue loading screen and then crashes, with no error message or anything like that. 

I have tried updating my drivers and even reinstalling the EA launcher and the game, but it still does not work. My laptop has higher than recommended hardware, too. 

Please let me know if you have any ideas on what could fix this.

1 Reply

  • barca-prouzova  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.

    If you get another crash, please provide a dxdiag.  Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,436 PostsLatest Activity: 3 hours ago