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bluetexasbonnie's avatar
bluetexasbonnie
Seasoned Newcomer
3 months ago

Game Crashes to desk top, for no identifiable reason.

My game crashes to desk top often -- l rarely can play for more than 30 minutes without a crash.  I have uninstalled, reinstalled, repaired, .... multiple times.  

I currently have no CC -- though its absence has not made a difference.  

My video card is not supported, (Nvidia RTX 4080 Super), but my reading on subject has indicated that should not be a problem.  The graphics  look fine when I am in game.  I use up to date windows 11.  All drivers are up to date.

 

3 Replies

  • bluetexasbonnie​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    The GPU device ID not being in the game's database is not an issue, as you've read.

  • bluetexasbonnie​  Random crashing is common on newer high-end Intel processors like yours, but your dxdiag also lists a couple other problems that may not be related to that known issue.  One type of crash you're seeing is a timeout of the graphics driver, which could definitely take Sims 4 down with it.  So please do a clean uninstall and reinstall of the driver, as described here:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    And if you've overclocked your GPU, revert to stock speeds.  A factory overclock is fine; I'm talking about changes you've made yourself, either manually or with an overclocking tool.

    Please also look for a BIOS update for your motherboard, which fixes some of the crashes on this classs of CPU.  Your current version is 1601.  Google "[board model] drivers" and look for the Asus support page for your board.  If you don't know what model you have, it should be printed on the board itself, among other locations.

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