Game crashes when going to CAS from within the game
Hi
If I click on a Sim and click go to CAS, very often the game locks up and I have to restart. Better Exceptions come up with an extensive explanation as below.
<?xml version="1.0" ?>
<root>
<report>
<version>2</version>
<sessionid>c466bc4512c239eb66fcae33</sessionid>
<type>desync</type>
<sku>ea.maxis.sims4_64.15.pc</sku>
<createtime>2024-10-02 02:27:54</createtime>
<buildsignature>Local.Unknown.Unknown.1.109.207.1020-1.300.000.191.Release</buildsignature>
<categoryid>(AS)widgets.CAS.Molecule.data::CASPreferencesSelectionDataFeed</categoryid>
<desyncid>c466bc4512c239eb66fcae33</desyncid>
<systemconfig/>
<screenshot/>
<desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.
at widgets.CAS.Molecule.data::CASPreferencesSelectionDataFeed/AddSelectedTraitToCache()
at widgets.CAS.Molecule.data::CASPreferencesSelectionDataFeed/SetSimInfo()
at widgets.CAS.Molecule::EquippedTraitsAsp/SetSimInfo()
at olympus.io::CommunicationObject/Dispatch()
at olympus.io::CommunicationManager/SendUIMessage()
at olympus.io::CommunicationManager/CallGameService()
at widgets.CAS.SimSelector::CASSimSelectorMain/SelectSimLayer()
at widgets.CAS.SimSelector::CASSimSelectorMain/OnSimButtonClick()
at olympus.layout::GridLayout/OnCellEventDispatched()
at widgets.CAS.controls::CASSimSelectorButton/OnButtonClicked()
at olympus.gui.buttons::Button/OnMouseRelease()
rtim=35759
Client Session Time: 33.10
Num Save Errors: 0
Num Load Errors: 0
Current Game State: 0x96d01090
LoadingScreenActiveFlag: 1
Origin Version: 13,305,0,5818
Modded: True
SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA Quadro K600 30.0.14.7239, GUID: 8965FE8A-3CE5-11EB-BBFC-B81F5AF617E0
</desyncdata>
</report>
</root>
Is there something I can do to prevent this? It has been happening for some weeks, so not due to your latest patches.
Thanks.
David
@Dave1942 Please test with no mods or custom content, as in, move the Mods folder to the desktop. You don't need to save your progress.
If that doesn't help, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/