my game crashes at the same time without fail. it's done this before and i would create a new save and it would be fine for a bit then crash again. everytime i can play the game for a bit then it crashes with no warning always at the same time.
KSMJ13 What time does the game crash, and do you mean real time (how long you've played) or in-game time (what the clock says)?
Please also provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
at 7:43 am SST ( sim standard time )
KSMJ13 Do you use any mods or custom content? If so, please test with the Mods folder removed. As far as I know, the time of the crashes doesn't correspond to any routine the game itself is running, except maybe the welcome wagon if it's the first day of a new save, but it's possible a mod is doing something problematic at that point in time.
If you don't use mods or cc, or removing the Mods folder doesn't solve the crashing, is there any other pattern to the crashes? For example, are you playing in the same world every time, or with sims in the same career, or who happen to be doing the same action at the time of the crash?
The Sims 4 crashes in your dxdiag are breakpoint errors, which are usually due to either an issue with the graphics driver or with the game running out of memory. But your system has plenty of RAM, and the page file is large enough; a graphics driver issue doesn't typically cause a crash at the same in-game time without there being a more obvious trigger on-screen, something for the graphics rendering to trip over.
my apologies I just saw this reply, it crashes after I've played the save for a little bit. When this happened before I did the split and check method or one by one whatever it's called and didn't find anything. I am checking without mods now and will report back.
i get past the main menu then it just loads endlessly
KSMJ13 Please open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you see. Try again to load this save, and if and when it doesn't work, look for a new LE. If you find one, open it (Notepad is fine), copy its text, and paste it into a reply here.
Please test with your Mods folder removed. You don't need to save your progress.
<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>196060c6063bd1d76a6600b1</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-07-26 06:46:48</createtime><buildsignature>Local.Unknown.Unknown.1.126.73.1030-1.200.000.714.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1130</categoryid><desyncid>196060c6063bd1d76a6600b1</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0x5767c505' (KeyError: 'Object not found: 0x5767c505') Traceback (most recent call last): File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 515, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1883, in update File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1515, in on_update File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 744, in on_hit_their_marks File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1145, in _set_zone_state File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__ File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1225, in send_all_milestones_update_to_client File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1130, in _get_milestone_update_msg KeyError: 'Object not found: 0x5767c505'rtim=0 Client Session Time: 27.25 Num Save Errors: 0 Num Load Errors: 0 Current Game State: 0x96d01090 LoadingScreenActiveFlag: 1 Origin Version: 13,754,0,6267 Modded: False SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 4050 Laptop GPU 32.0.15.9282, GUID: 2BDFD792-79C7-11F1-979F-A841F48FA98B </desyncdata></report>
</root>
any ideas?
KSMJ13 I'm sorry, I didn't see your previous post when you initially wrote it. My guess is that it was caught by the spam filter and only released after I'd already gone through. At any rate, the error is well-known, and this mod should fix the issue:
