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yimei3's avatar
yimei3
Rising Traveler
8 months ago

Game crashing after April 29 update.

I've updated mods, then removed them, then updated my game driver. The game will start up, then crash. Please help~

crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    yimei3​  Please repair your game and try again to play.  Please also remove any files in ConfigOverride, inside Documents > Electronic Arts > The Sims 4.  Your dxdiag lists an old patch level—the Windows error reporting process thinks you're running patch 1.107.

    If this doesn't help, please remove your saves folder from Documents > Electronic Arts > The Sims 4 and try to load the game.  If it works, create a new save; no need to spend much time on it.  Save your progress, quit, and move your old saves from the old folder to the new one.  Make sure to renumber the newest save, that you just created, if it conflicts with one of your older saves.

    Try again to load the game, and if you can get to the Main Menu, use Load Game to select an older save and play it.  If the save is fine, you can continue playing it and save your progress; it should work again going forward.

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