Game crashing after update 22/10/2024

After the October update I only get a white screen. I play on a gaming laptop. Do not have Mods or CC.

I reinstalled and repaired the game several times. Nothing works.

I have attached a DxDiag file. Please help, thank you.

hey i had the same problem i just fixed it by going into my ea app>sims4>manage>view properties and putting -dx9 into advanced launch options and save. close your ea app and relaunch. 

I hope this helps

The -dx9 option worked for me. Thanks a lot!

Hi, I tired your solution and it worked, the game starts again! Thank you so much!

Hi there, I've been going through forums and trying every solution I can find to launch my game. I have an EA account linked to Steam and cannot find anywhere on EA where it allows me to try this option- when going into manager for EA with sims it only gives my add-on options for dlcs. If i go in through steam, it doesn't give me an option like this that I could find to change to -dx9. Any suggestions? 

Also  on the next suggestion would like to add that i have a gaming laptop and when I go into the multiple windows option for me there is no way to turn it off, my computer just recognizes if there is a screen attached. 

I really appreciate your input, I've been working on the for days now and am just loosing hope on the situation

@kharmas13  I can't help with the multiple monitors/displays setting because I don't have a computer that runs Windows 11.  But here's how to force DX9 mode in Steam:

https://answers.ea.com/t5/PC/DirectX-11-DX11-for-The-Sims-4-A-Step-by-Step-Guide/m-p/13711976

@jordon08840  unfortunately this didn't work for me. thank you for trying to help.

My issue: My game will load as usual, I can click on 'Resume' and it'll take me to to my player and even let me hit 'play' but after the loading screen goes away, the screen goes back to the home worlds screen. No matter how many times I push play, add my sim back to the game from the gallery, or create a new sim, the game always goes back to the home world screen and gives me the option of playing my household but never actually loading the game to play. I'm currently trying the uninstall/reinstall method but this is getting annoying and old fast and requires too much trial and error to fix what stupid EA broke 😞

@PersephoneEko  Since your issue is different than the one covered in this thread, please create a new thread describing your own issue in detail.  Please post that thread in Game Issues:

https://answers.ea.com/t5/Game-Issues/bd-p/the-sims-4-game-issues-en