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Tayalon's avatar
Tayalon
Newcomer
6 hours ago

Game crashing at loading screen.

I have no idea why the game keeps crashing. I have uninstalled and reloaded, restarted and nothing works. I am not getting any further that the Sims4 load in before it crashes. I did google and it said that overlays might be the problem so I have already disabled my NVIDIA and discord overlays but it didn't help. I have attached a video of the crashing and the various errors I've seen while trying to troubleshoot (unsuccessfully) , any advice would be appreciated!

crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 hours ago

    Tayalon​  The system file checker can fix .NET errors most of the time.  So please run that, but start with DISM for good measure:

    • Click Windows key-X and select "PowerShell (Administrator)" or "Windows Terminal (Administrator)" , whichever you see
    • Inside the window that appears, paste "DISM.exe /Online /Cleanup-image /Restorehealth" without the quotes, and enter
    • The system will start validating soon; if it throws an error, stop here and list that error
    • Otherwise, inside the same window, paste "sfc /scannow" without the quotes, and enter
    • Post the message you receive here


    Restart your computer, open Windows Settings > Update & Security, and click the box to check for updates.  If any install, restart again.

    If this doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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