Game crashing on loading screen
Hi!
I need help, my game crashes whenever I'm in a loading screen, I'm able to get into the game with my primary household but if I switch households it crashes. I've tried taking out the sims 4 folder and staring with fresh file but I had the same issue so I uninstalled and reinstalled and continued to have the same issue. I also tried the 50/50 method with my mods but no matter what it keeps crashing. I'm at a loss and not sure what to do, I've attached the dxdiag if that helps.
@dinosforlunch Since your original post, I've had two other players with this same StackHash-type crash report what fixed the issue. The first removed Reshade, so if you have it, please delete it too, then repair Sims 4 (again, if you have already).
If that doesn't help, please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window. If you still get a crash, please repeat the test except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
This is not a long-term fix so much as a diagnostic test. If it helps, you can selectively reenable apps and services until you find the culprit. I would love to know what it is in that case, for all the other users with this kind of crash who either haven't solved it or haven't replied to me yet.
