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MisterTBC123's avatar
MisterTBC123
Rising Novice
5 months ago

Game crashing on startup

For the last 2-3 weeks every time I start my game it crashes on the first intro screen, the plumbob gets halfway across the ea logo and that's where it stops and shuts down. I have updated my mods, ...
crashing
launching
steam
puzzlezaddict's avatar
puzzlezaddict
Hero+
5 months ago

MisterTBC123  Some of the errors in your dxdiag point to the graphics driver, so please clean-uninstall and reinstall the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

The other crashes look like errors related to overclocked hardware, although that's not the only cause.  Did you overclock your computer, or is it possible the system builder did so?  It should be in the documentation you received with the computer.  Most custom builders offer overclocking for a nominal fee, so it wouldn't be a surprise.

If any component is overclocked, please revert to stock settings and test again.

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • MisterTBC123's avatar
    MisterTBC123
    Rising Novice
    5 months ago

    I did a clean install and unfortunately it didn't work and my pc is not overclocked so here is the error i get, hope this helps :/

    Description
    Faulting Application Path:    D:\SteamLibrary\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_x64.exe
    Application Version:    1.113.277.1030
    Application Timestamp:    67b65c6c
    Fault Module Name:    python37_x64.dll
    Fault Module Version:    3.7.150.1013
    Fault Module Timestamp:    60905efa
    Exception Code:    c0000005
    Exception Offset:    0000000000027d9e
    OS Version:    10.0.26100.2.0.0.768.101
    Locale ID:    1050
    Additional Information 1:    730f
    Additional Information 2:    730f937dd619cfe5d1e272f931edf849
    Additional Information 3:    0d91
    Additional Information 4:    0d912937da5181ca151cca02202d3784

    Extra information about the problem
    Bucket ID:    2f9bc1cf010ee2f1343772efba7b4efc (1456759378429038332)

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