Game Crashing right at main menu
I have taken the follow steps and I am getting nowhere.
1. Basic System & Game Checks
Reboot the PC to clear temporary glitches.
Ensure the PC meets minimum system requirements.
Run as Administrator (right-click EA app or Sims 4 and select “Run as Administrator”).
Launch the game directly from TS4_x64.exe (bypassing EA app).
✅ 2. Game Installation Checks
Fully uninstall The Sims 4 and reinstall from scratch.
Install the game to a different location or drive to rule out disk errors.
Ensure no mods, tray files, or saves are loaded (clean Documents > EA > Sims 4 folder).
✅ 3. Clear Cache & Temporary Files
Delete local cache folders:
Documents\Electronic Arts\The Sims 4\cache
localthumbcache.package
Delete Origin/EA App cache:
Clear manually or via AppData\Local and AppData\Roaming.
✅ 4. Update & Install Dependencies
Update GPU drivers
Install/update:
DirectX (run dxsetup.exe)
Visual C++ Redistributables (2010, 2013, 2015–2022 versions)
.NET Framework
✅ 5. EA App Troubleshooting
Uninstall and reinstall EA App completely.
Disable overlay features (EA App settings).
Disable automatic updates and cloud saves temporarily.
✅ 6. Graphics & System Configuration
Reset options.ini to default or delete it to regenerate fresh settings.
Ensure no GPU overclocking or undervolting.
Temporarily disable AMD Adrenalin software overlays.
✅ 7. Advanced System Checks
Check Event Viewer logs for crash codes (e.g., 0xc0000005).
Run Windows Memory Diagnostic (to rule out bad RAM).
Run sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth to repair system files.
Check BITS and DCOM permissions (relevant to EA App/Origin backend services).
✅ 8. Safe Mode and Clean Boot Testing
Boot into Windows Safe Mode with Networking.
Try launching Sims 4 from Safe Mode.
Perform a clean boot to rule out startup service conflicts.
✅ 9. External Conflicts & Compatibility
Temporarily disable antivirus/firewall.
Check for background apps interfering
Set game to run in Compatibility Mode (e.g., Windows 8).
I am at wits end