game crashing since May 12th update

keelyalexandra​  Sorry for the late reply.  Crinrict asked me to look at this thread, but I've been away from the forums for a few days.

Your dxdiag lists a number of BSODs (a driver misbehaving, basically, but no indication of which one), so many in fact that all the other errors are being crowded out.  It doesn't sound like this is happening while you're playing, so these may or may not be related.  But I'd like to see the info from your Sims 4 crashes, if it exists.  So please look for related errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

You can post the last few of these if they're different, but I don't need identical errors; just let me know you see however many of the same one.

kitaxia​ BlondieTessa​ xellenevex​ abbeykate2​ ImpossibleBelle​ striped_moon25​ JayH040886​ LiviaJewel1​  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you get another crash, please create your own thread in this forum.  Describe the context of the crashes (again) and any other relevant info.  It's really difficult to troubleshoot multiple crashing questions in one thread because there are so many different causes, and tracking who's tried what takes extra time—it basically means reading the entire thread every time I want to answer someone.

Please attach a dxdiag to your thread as well.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.