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jazzshoes2908's avatar
jazzshoes2908
Seasoned Newcomer
2 months ago
Solved

Game crashing, something to do with my graphics card?

Hi, I had this problem a while ago and it seemed to be fixed when I was forcing Dx11, but the crash happened again recently in the same way as before (where I click on an object in build mode, usuall...
crashing
graphics
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    jazzshoes2908​  DirectX 9 and 11 are runtimes; essentially, they're tools for translating between the system and whatever you install on it.  These are resources Microsoft has created for which it guarantees ongoing support and compatibility with Windows.  Hardware and software manufacturers can build their products to be compatible with some version of DirectX rather than with every possible system setup out there.  So your GPU supports DirectX runtimes, and so does its driver, and so does Sims 4, etc.

    Anyway, you can try using DirectX 9 again, but you'll likely have the same issue, in fact I see one of the associated crashes in your dxdiag.  What may help is updating the driver for your graphics chip.  You can get the newest driver from Intel here:

    https://www.intel.com/content/www/us/en/products/sku/226266/intel-core-i51235u-processor-12m-cache-up-to-4-40-ghz-with-ipu/downloads.html

    I don't actually know whether Samsung software would block the installation of the driver, but it's easy enough to try.

    If that doesn't help, or you can't install the driver, please test with no custom content, just because it's easier than the troubleshooting steps I'd suggest if cc doesn't turn out to be the issue.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

jazzshoes2908​  DirectX 9 and 11 are runtimes; essentially, they're tools for translating between the system and whatever you install on it.  These are resources Microsoft has created for which it guarantees ongoing support and compatibility with Windows.  Hardware and software manufacturers can build their products to be compatible with some version of DirectX rather than with every possible system setup out there.  So your GPU supports DirectX runtimes, and so does its driver, and so does Sims 4, etc.

Anyway, you can try using DirectX 9 again, but you'll likely have the same issue, in fact I see one of the associated crashes in your dxdiag.  What may help is updating the driver for your graphics chip.  You can get the newest driver from Intel here:

https://www.intel.com/content/www/us/en/products/sku/226266/intel-core-i51235u-processor-12m-cache-up-to-4-40-ghz-with-ipu/downloads.html

I don't actually know whether Samsung software would block the installation of the driver, but it's easy enough to try.

If that doesn't help, or you can't install the driver, please test with no custom content, just because it's easier than the troubleshooting steps I'd suggest if cc doesn't turn out to be the issue.

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