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Fernando4653 Does this happen with only one sim, all sims in only one household, all sims in only one save, or fresh sims in a new save too? If you're using any mods or custom content, please remove the Mods folder when testing; you don't need to save your progress.
If all sims are affected with no mods or cc present, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.