Forum Discussion
kreatora
5 years agoHero (Retired)
@lizardquxxn
Go to the Family Management panel and try to save the game from this level or from the World Management panel. If this fails, move the family to another house or to an empty plot and see if you can save now the game.
If you can save the game then fix the game in Origin
Origin/ My games library - right-click on TS4 - option "Repair game"
You have to wait until Origin will fix all packs, not only the base game.
If you fail to save the game fix it too.
If that doesn't help, try doing a factory reset, of the game folder
http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
I don't work for EA