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officialdianna's avatar
officialdianna
Not applicable
1 year ago
Solved

Game Force Quits After Trying to Exit CAS

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.108.349.1020 DX11
What expansions, game packs, and stuff packs do you have installed? All of them
Steps: How can we find the bug ourselves? N/A
What happens when the bug occurs? I enter CAS, try to save or exit to return to game and the game force quits
What do you expect to see? My game should still run after exiting CAS
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. After the patch following the release of the Lovestruck pack

‌

N/A

pc

16 Replies

  • crinrict's avatar
    crinrict
    Hero+
    1 year ago

    Hi @officialdianna 

    Try the following

    • Close the game
    • Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
    • Repair the game
    • Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. Be aware that your claimed event rewards will also be gone for the time being but you will get them back with your other things.
    • Start a new save game
    • Check if you still have the error
    • Report back with your results for further steps on how to get your stuff back.
  • officialdianna's avatar
    officialdianna
    Not applicable
    1 year ago
    @crinrict So I tried, but the problem is the same. On the first try it exited the game almost immediatley.
  • crinrict's avatar
    crinrict
    Hero+
    1 year ago
    @officialdianna Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post
  • officialdianna's avatar
    officialdianna
    Not applicable
    1 year ago
    @crinrict So I did update the drivers through that link. I'm currently running the game on DX9 mode and everything seems to be working normally, even with mods.
  • officialdianna's avatar
    officialdianna
    Not applicable
    1 year ago
    @crinrict Yes. It ran normally as a vanilla game, but after adding in only a few mods to test it out exiting CAS still closes the game.

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