Hi!
I've run into an issue recently where my game will freeze & exit to desktop without warning every time that I attempt to play. I have no mods or CC, and it seems to happen during every part of the game (CAS, Build/Buy, Live mode). I have repaired the game, un-installed and reinstalled, and have also tried playing with a new save and nothing changes the outcome.
I have attached the DXDiag. Hoping that someone can give me some adivce.
Thanks!
v355 Did you use Display Driver Uninstaller to remove the Nvidia driver? If not, please do so now. It's much more thorough than simply uninstalling or updating through the Nvidia tools. And one of these crashes is another video driver timeout, so it's critical to address this before moving on.
Uninstalled GeForce Experience and installed nvidia app and updated and installed the newest Dec. 3rd driver. (32.0.15.6636)
I also followed these steps 6 Solutions to DISM Error 87 Windows 10/8/7 - MiniTool
And lastly, tried the system file checker to ensure the files aren't corrupted/need repair. Use the System File Checker tool to repair missing or corrupted system files - Microsoft Support
Verified the game is installed on a ssd (only have the 1 ssd m.2)
Uninstalled signalrgb which was also causing errors in the event log.
Just repaired the game again as well.
Still getting crashes after about 30minutes of play. Not a full system crash but a freeze of the game and then it closes.
This is the most recent event viewer report:
Faulting application name: TS4_x64.exe, version: 1.112.481.1030, time stamp: 0x675a30ff
Faulting module name: TS4_x64.exe, version: 1.112.481.1030, time stamp: 0x675a30ff
Exception code: 0xc0000005
Fault offset: 0x0000000000c124b7
Faulting process id: 0x5074
Faulting application start time: 0x1DB6A1916086A0D
Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Report Id: 1bb223d5-fe43-4b4b-bcb6-07a6023513c3
Faulting package full name:
Faulting package-relative application ID:
The most recent crash was about 15 minutes ago, it logged these 4 things in the reliability viewer for windows:
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffd7882b6ec460
Parameter 2: fffff802b2f216a0
Parameter 3: 0
Parameter 4: ffffd788266da080
OS version: 10_0_26100
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Files that help describe the problem
WATCHDOG-20250118-2201.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml
Here is the technical details report in the reliability viewer for thesims 4:
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.112.481.1030
Application Timestamp: 675a30ff
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.112.481.1030
Fault Module Timestamp: 675a30ff
Exception Code: c0000005
Exception Offset: 0000000000c124b7
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8e17
Additional Information 2: 8e1709ed861e01644f41a4c3064d6845
Additional Information 3: 6dc0
Additional Information 4: 6dc04ffa071ca9d6a140730a1fede437
Extra information about the problem
Bucket ID: 747301d42b8fb50eab818144681ae9e0 (1982007441824082400)
By the way, thank you for all of your help.
v355 The LiveKernelEvent 141 (first error) is a timeout of the graphics driver, so the next step here is to do a clean uninstall and reinstall of the Nvidia driver. Here's how:
You can ignore the AMD graphics driver for the purposes of this process, since it shouldn't be involved in running Sims 4 anymore.
The second error is much more generic, so I'd rather see what happens after you reinstall the graphics driver and play for a bit.
Another one:
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.111.102.1030
Application Timestamp: 67367823
Fault Module Name: Simulation_x64.dll
Fault Module Version: 1.200.0.643
Fault Module Timestamp: 673677d2
Exception Code: c0000005
Exception Offset: 00000000003a2826
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: ca2c
Additional Information 2: ca2c5be8d182e7f5dd54c4210fa47bcb
Additional Information 3: eb7c
Additional Information 4: eb7ce21064aceb39712f7956b37b16e2
Extra information about the problem
Bucket ID: 6a9a49bfb212de88d10bc25207306291 (1228288980952310417)
puzzlezaddictthank you! Switched the HDMI over. Was able to play for a bit, stepped away from the computer and came back to a frozen (not crashed) game, it never unfroze. Below is the error message from Reliability Monitor:
Source
Windows
Summary
Hardware error
Date
1/12/2025 11:52 AM
Status
Not reported
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffae84b7105460
Parameter 2: fffff807d3bf16a0
Parameter 3: 0
Parameter 4: ffffae84b64e9080
OS version: 10_0_26100
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Files that help describe the problem
WATCHDOG-20250112-1152.dmp
sysdata.xml
full-WATCHDOG-20250112-1152.dmp
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml
v355 Your dxdiag does show one problem, which is that you've plugged your monitor directly into the motherboard, rather than into the graphics card. Please plug it into the GPU; its ports are likely lower down on the back of the case. The GPU definitely has at least one HDMI port, which is what the monitor is currently using.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
