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helenofthesims's avatar
helenofthesims
Seasoned Rookie
2 months ago
Solved

Game freezes, crashes or both.

Hello there! I'm writing this as my last resort because I don't know what to do anymore. About two weeks ago, I upgraded from MAC to PC. I transferred my save file and all mod and cc I had been using to the new PC. The only new thing added to my game was gshade since I couldn't use it before. 

I have never been able to play my game in this PC. (GPU: NVIDIA Geforce RTX 5070 Ti). 

Every time I play the game, it crashes from 5 minutes to 20 minutes into the game. Crashes out of nowhere are rare, what usually happens is that my game freezes, I can't click anything but I hear sound effects like something is happening, even though I can't see it. If I click on the windows key and try to go to the game again, it either crashes or the screen turns completely white with sound effects in the background like before until it eventually crashes. 

I've tried updating every mod (even though in my MAC they still work fine), I uninstalled gshade, I took my mods folder out, created a new save, tried an older one, the game remains just the same. It runs for 20 minutes tops and it seems that mods or cc are not the issue since I tried to play in a clean save. I also tried repairing the game, and still it did not work. The same issue remains.

I haven't had a PC in a good 5 years so I think I might be forgetting something system related. As of now, I made sure the HDMI cable is connected to my GPU, and I also selected the graphic's card on the graphic settings for the game to make sure it doesn't use my motherboard at all. I checked the drivers for my graphics card through the system and it says it's updated. My fangs also seem to be working well, and the RGB on my RAM is on so I'm assuming it's also working as intended atm. I have 32 GB of RAM.

If anyone has any ideas I would really appreciate it. And if anyone else is having this problem or there's a suspicion that it's an EA thing and not a build thing, please also tell me.

If I don't find any solutions I might just return the PC since the game it's working perfectly fine on my laptop/MAC. Is this a good call? Idk

 

 

crashing
graphics
hardware
  • helenofthesims's avatar
    helenofthesims
    20 days ago

    FINAL UPDATE: I reinstalled my computer about 4 different times, it just got worse. I took it to be Geek Squad at BestBuy and they weren’t able to fix it either and I got a replacement. The new computer is working fine <3

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  • helenofthesims's avatar
    helenofthesims
    Seasoned Rookie
    2 months ago

    if i wanted to tackle the two things separately, what should i do???

  • helenofthesims's avatar
    helenofthesims
    Seasoned Rookie
    2 months ago

    oh my godness😭 i guess i have to save my stuff somewhere so i can do this, thank you for this puzzlezaddict!! i’ll update in a few hours, i’ll pull an all-nighter just for this 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    helenofthesims​  How much data would you lose if you wiped this computer?  I ask because your dxdiag lists two different kinds of BlueScreens and two serious crashes of the graphics driver.  I could try to help you address these separately, but since the computer is new and could have several distinct issues, it may well be more effective to reinstall Windows from scratch.

    If you're willing to do this, there are plenty of guides online for reinstalling the OS.  The key here is to download the motherboard's chipset drivers and the Nvidia driver separately, saved on a USB stick, and perform an offline installation of Windows.  Then you can manually install the drivers before going online.  This is to make sure you get the proper drivers rather than letting Windows choose for you.

    The newest Nvidia graphics driver is here:

    https://www.nvidia.com/en-us/drivers/details/245673/

    For the chipset drivers, find the motherboard model, which should be in the documentation you received with the computer and at the very least will be printed on the board itself.  Google "[model name] drivers" and find the support page from the manufacturer.

    BlueScreens and LiveKernelEvents are usually a software problem, so it's very possible there's nothing wrong with your hardware at all.  Reinstalling Windows may sound daunting, but it's usually not a big deal, and it's certainly preferable to sending the computer back.  After all, if you return it, you'll lose all the data stored on it anyway, and you also won't have your new computer to play with.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    helenofthesims​  There are certainly some troubleshooting steps you can try before returning the PC.  First though, I'd like to see a dxdiag from this system.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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