Forum Discussion

OblivionSparkle's avatar
8 years ago
Solved

Game Freezes when creating Dogs

I just downloaded the Sims 4 Cats and Dogs last night as it came out, and right away I had trouble with the CAS. The game runs perfectly fine when creating Sims and Cats, but when I try to create a Dog the game will freeze up, sometimes not even able to close with task manager. When this happens, I can still hear the music and sound effects in the background as if the game is wroking, but it's still a frozen image. I've tried repairing the game, and as I write this I'm reinstalling the entire game (If this doesn't work at this point, I give up. Because I'm sacrificing my sanity and quite a long time reinstalling Sims 4 Deluxe along with every expansion, stuff, and game pack I have (All of Them). I would appreciate anything that could help, because I've tried literally everything I can think of. 

I've already pulled out my entire mods folder, pulled out the sims 4 folders and made the game generate a new one, started it online and offline, repaired the game, restarted my computer, etc. 

  • crinrict's avatar
    crinrict
    8 years ago

    It's possible that CAS uses more power.

    Your processor is below min specs for pets as you would need at least a 1.8 ghz and you only have 1.6. The minimum specs are very borderline already, especially if you have other packs as well.

    4 GB of RAM is also low

    What settings are you playing on ?

36 Replies

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    Hi @strange_jade11 

    Could you post your Computer's DxDiag?

    To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    You can attach the txt file to your post directly.

    You might be able to get a refund on the pack if you explain the situation.

    It's best to always check the requirements of a game before buying it. That's what they're there for. To give you an idea if you can run the game.

  • I appreciate your concern but I feel like I shouldn't have to return the pack my computer fits the requirements of the sims 4 game so why should there be different ones for the pack I even have other packs such as the seasons and it works completely fine!

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    If you post your DxDiag I can take a look and tell you if it's in fact this issue or if maybe something else is off.

    The newer packs do have different requirements than the base game but it's mostly about RAM and 64 bit.

  • 2047321's avatar
    2047321
    5 years ago

    3 years later and this bug still exists, it's sooo annoying!!

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hi

    Locking this thread here. If the bug is occurring for you 3 years later @2047321 please consider opening a fresh bug report with current information. Thank you.

    - EA_Lanna