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karwoooo's avatar
karwoooo
Rising Newcomer
27 days ago

Game Freezes white screen

I just got myself a affordable mini PC and decent wide screen monitor so I can enjoy the Sims more with less lag and loading times. 

I've have been getting a random issue of the game freezing to a white screen when I get up from the desk and the screen ends up shaking a bit from the vibration. It's like the cord is wiggling a bit a disconnecting for a split second, which is negatively impacts the game. I've only noticed while playing the sims and if I haven't saved I lose progress since the save short cuts won't work, and I am unable to do anything but restart the PC from the start menu. Task manager won't work to close the program at all. 

Obviously the power cord has something to do with it but why would the game be the only thing effected

hardware

3 Replies

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    21 days ago

    karwoooo​  Is it the power cord, or the power to the monitor, or the connection between the monitor and PC?  I realize it's not easy to tell, but if you have a spare DisplayPort or HDMI cable, or can borrow one (even from a TV), it would be a useful test.

    If the connection between the monitor and PC isn't the issue, try plugging the power cables into a different surge protector or power strip that's not running anything else.  If that doesn't help, try using a different wall outlet.

  • karwoooo's avatar
    karwoooo
    Rising Newcomer
    21 days ago

    I realized it was actually the HDMI connection between the monitor and the PC. I've taped the cord to the monitor stand as a quick fix and it seems to avoid too much movement. I've tried with another cord but it still is a bit loose, so seems like the HDMI port is moving around. Sadly I think it might be a bit of a lemon. But still don't get why the game is that effected by it. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    21 days ago

    karwoooo​  It's very possible that the port is just a little broken, or a little off.  Manufacturing tolerances are tight, but they're not perfect.  If the PC (or monitor) has a second port, HDMI or DP, you could of course use that instead.

    As for why it affects Sims 4, I'm not surprised at all.  Hot-swapping monitors still doesn't work well, in that the system doesn't always react well when a monitor is connected or disconnected.  That's true whether it's deliberate or not and no matter how brief the disconnection may be.

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