Game is Crashing in Build Mode

Overall my game has been crashing since I got Enchanted by Nature. Sometimes it also just randomly causes my computer to restart. When this first started, I was playing with mods disabled in a save file I had never used them in but the crashing still happened if I moved my mods folder out completely and started a new save. I have updated my drivers, allowed the app permissions in my antivirus, repaired my game, switched back to Directx9, then back to Directx11 (I have not tried memory boost) when that didn't help and generated a clean user folder. I still experience these issues, mainly the crashing while in build mode.

It can be triggered by trying to load into build mode, changing categories in build mode, scrolling through items in build mode, essentially doing anything in build mode. Sometimes the crash happens after seconds, sometimes it takes over an hour. Can anyone identify something in my last dxdiag that could point to the issue?

DxDiag.txt146 KB

cc or mods removed

crashing

35 Replies

holger1405
Hero+
22 days ago
clurriesims

Its the BIOS that's primarily controls your fans, the software is just a gimmick that allows you to adjust that inside the OS.
The cooling of your laptop should not be affected if the software is not running while you play.

A support software program should not cause a game to crash in the first place, so if you want to report a bug, you should report it to Acer. If they cannot fix it themselves, they will have to reach out to Maxis.
clurriesims
Seasoned Adventurer
10 days ago
holger1405 I do understand that the program is not causing the crashing- I was bringing it up as a possible connection just because another EA game has known issues with it. The fans being on any setting above auto is causing the crashing since the October update.
As far as I know, there is no way for me contact Acer. I can't find anything besides the Acer Community forums, that's why I ended up here hoping someone else is having the same problem. sorry to have bothered you with this it seemed like the right place to come
holger1405
Hero+
9 days ago
clurriesims

You should be able to contact Acer here.

Are you saying that the game is also crashing if you change the fan settings in the BIOS?
If that is the case uninstall the control software in Windows and try again.
clurriesims
Seasoned Adventurer
6 days ago
holger1405 that is unfortunately only the case if the laptop is under warranty. Mine has not been under warranty since April. There is no way for me to contact Acer anymore, I can only use the community forums for help which I have done, they're just not as knowledgeable as you (and thank you by the way, I appreciate your patience with me over the last few weeks!)
I only know how to change the fan settings using the PredatorSense Fan Control. I uninstalled it and reinstalled it but the crashing still happens if the fans are not on Auto setting. I'd like to be able to use Custom or Max to keep my laptop cooler.
Edit- I am testing with certain services disabled again since I have reinstalled PredatorSense. I think this time around, it is helping to disable Acer Quick Access. I definitely need to do more gameplay testing since this didn't work before, so I'll provide another update. I know this service is often the culprit, so it would be cool if this is finally resolved.
holger1405
Hero+
6 days ago
clurriesims

You should be able to control your Fan settings inside the BIOS as well, the documentation of your notebook should show you how to enter the BIOS or you could google ">Laptop model> enter BIOS".

Personally, I would never recommend setting the fans to maximum, as the automatic setting balances noise and temperature perfectly.