Game is just unplayable

Hi
I never used mods or cc. Just the game and some expansion packs.

The game doesn't actually crash. It just stays frozen (while the time in game still passes) 

• Close the game
• Rename Documents\Electronic Arts\The Sims 4 to Documents\Electronic Arts\The Sims 4_Old
• Repair the game
• Start the game. All your content will be gone now as the game created a new folder. All your saves/.. is still in the old folder so not to worry. 
• Start a new save game
• Check if you still have the error
• Report back with your results for further steps on how to get your stuff back.

Before doing these steps, I tried to open an old save game. I had the same error but it wasn't as frequent as on a new save. For a a minute, I would be able to see the game and then things would start appearing double again.

I also tested Create a Sim and it worked fine, no doubles or lag.

Performed the steps you mentioned, and when first opening the game I got a popup saying that my video card was not compatible with the game (never had this before) and still got the error.

This are the system config:

Nome do dispositivo    Mayra_Asus
Processador    AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx     2.10 GHz
RAM instalada    8,00 GB (utilizável: 5,95 GB)
ID do dispositivo    21EE7D5B-3D87-4481-8DA9-E4C13B572650
ID do Produto    00342-43352-25448-AAOEM
Tipo de sistema    Sistema operacional de 64 bits, processador baseado em x64
Caneta e toque    Nenhuma entrada à caneta ou por toque disponível para este vídeo

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

Hello
Document attached

Could you do a clean reinstall of your graphics drivers following exact instructions here: https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Then check if the bug is gone.

If not, re-run the DXDiag and repost.