Forum Discussion

eclecticallyem's avatar
eclecticallyem
6 years ago

Game is loading slow

When I first got the game, it only took like 10 seconds at most to load. But now, it takes five minutes. So I deleted my sims 4 folder and tried it again, and it works as it should. But when I put it...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@eclecticallyem  It shouldn't be any of those files: some are just output (as in, the game writes to them but doesn't read them), and none cause problems under normal circumstances.  What happened when you started with a clean folder, created a new save, quit, and reloaded: was loading fast again, or was it just as slow as it's been (or somewhere in between)?

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @eclecticallyem  The driver for your graphics chip is almost three years old, and there are a few errors in your dxdiag that are probably related to the driver.  You can download a new one from Intel here:

    https://downloadcenter.intel.com/download/29465/Intel-Graphics-Windows-10-DCH-Drivers?product=95442

    It may help to repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

    Please also make sure that OneDrive isn't automatically syncing the contents of Documents with cloud storage.  You can disable OneDrive entirely, or just prevent it from auto syncing Documents.

    https://support.office.com/en-us/article/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

    • eclecticallyem's avatar
      eclecticallyem
      6 years ago
      @puzzlezaddict if its my graphics chip that's causing the problem, would lowering the quality of the game graphics help?
      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        6 years ago

        @eclecticallyem  If your graphics chip is having issues, then yes, lowering the in-game settings can help.  However, the errors in your dxdiag are more likely to be related to the driver, the software that instructs your computer on how to use the graphics processing unit.

        A driver can become corrupt and not work properly, or it can be outdated and not work properly, and in either case, it's not a question of adjusting the settings—the driver simply needs to be replaced.  In your case, this should be simple, as Intel has recently released a new driver for your graphics chip.

        I should have mentioned it before, but be sure to restart your computer after installing the new driver, as is best practice whenever installing a driver.

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