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Dustodawn's avatar
4 years ago
Solved

Game Keeps Crashing After About 20 Minutes of Gameplay

Hello, I've been having an issue with my game crashing after about 20 minutes of gameplay. It doesn't crash at a specific point in time or when my sims are doing anything in particular. Just after about 20 minutes into gameplay.

I do have mods in-game and tried it without mods and the same thing happened, it only happened about an hour in-game this time. When looking at the last exception files I get, I don't notice any error message or anything stating that the mods are an issue with my game since it crashes well after receiving the last exceptions files, and sometimes the game works well for hours upon hours with my mods installed.

Please help. I am not tech-savvy enough to know how to properly read the last crash file, which I've uploaded with this post. Any help is greatly appreciated. Please let me know if you need any more files from me as I have included what was stated before or if I can try anything to get this fixed. 

  • Dustodawn's avatar
    Dustodawn
    4 years ago

    @puzzlezaddict Hey, thank you so much for your help. I troubleshot my game and found out that it wasn't the base game giving me problems. In my frustration, I discounted the fact that some lingering mods could be the issue and went through and found the culprits. They're now removed from my game. It was the LittleMsSam's Pregnancy Overhaul Mod, LittleMsSam's RBF Elevator Fix mod, and the KS - Education Bundle Mod that was causing my game to immediately close. I'm going to troubleshoot it some more next weekend and make sure it works without a problem in the game. I hope this can help anyone as well. But I'm marking this one as solved. 

6 Replies

  • @Dustodawn  Most of the errors in your dxdiag are pretty generic, of a type that can be caused by anything from bad mods or custom content to a system issue.  The lastcrash you've posted was from when your mods were still present, so it might not be helpful, but perhaps someone else will look at it and have other ideas.

    For now, please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  Don't add anything to it yet; just start a new save and play for a while.  If you feel like building or making sims for later use, it'll be easy enough to combine whatever you make with your other content later, once you're done troubleshooting.

    While you're playing, please enter the cheat fps on , which will show an fps counter in the lower left corner of your screen, over hte UI.  Let me know what kind of fps you see as you go along; a rough estimate is fine.  It'll drop as you move the camera around, but I'm more interested in where it settles afterwards.

    Finally, let me know whether you've noticed your laptop getting excessively hot while you play.  Sims 4 is not at all taxing for hardware like yours, but gaming laptops can be suceptible to overheating even under moderate loads.  There are ways to measure directly as well, but I'd rather know how the game performs in a clean folder first.

  • Dustodawn's avatar
    Dustodawn
    4 years ago

    @puzzlezaddict Hi, I did as you asked. In Create-A-Sim I've noticed the FPS would fluctuate and settle at 170 a lot of the time. For regular gameplay, I've seen 112 to 135 sometimes higher, and as you mentioned while playing, lower when I move the camera around and settle at 117 FPS or 116 PS. My laptop doesn't get excessively hot while playing though. It heats up but not to a point where my laptop would close the game and go into recovery mode until it cools down. I do have it set up to perform on Turbo mode which helps the system and fans in my laptop adapt to how much cooling the system needs. Please let me know if there is anything else you need on the matter. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Dustodawn Did the game crash while you were testing in the clean folder?  If it did, try playing in a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

    When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running, including any Asus software you see.  A number of programs will still run in a clean boot, for whatever reason.

  • Dustodawn's avatar
    Dustodawn
    4 years ago

    @puzzlezaddict I didn't check to see if it was as I was just trying to relax and play games on Sunday. I ended up closing the game but I will try to see if it crashes sometime this week since I work full time and only have time during the weekends to try and get this fixed. I sincerely thank you for your help and will let you know once I have tried it when I want to play again. 

  • Dustodawn's avatar
    Dustodawn
    4 years ago

    @puzzlezaddict Hey, thank you so much for your help. I troubleshot my game and found out that it wasn't the base game giving me problems. In my frustration, I discounted the fact that some lingering mods could be the issue and went through and found the culprits. They're now removed from my game. It was the LittleMsSam's Pregnancy Overhaul Mod, LittleMsSam's RBF Elevator Fix mod, and the KS - Education Bundle Mod that was causing my game to immediately close. I'm going to troubleshoot it some more next weekend and make sure it works without a problem in the game. I hope this can help anyone as well. But I'm marking this one as solved. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @Dustodawn  Yeah, I thought that might be the case, which is why I suggested playing in a clean user folder with nothing added to it.

    Glad you got it fixed.

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