Game keeps crashing in the middle of gameplay

Hi @julucinda

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.

Hey!

Thanks for getting back to me so quickly

Attached is the DxDiag file

Hi Crin,

Thanks so much for the reply

I followed the steps but my game still crashed anyway (except this time instead of saying "game not responding" it just crashed and brought me right to my desktop without warning)

Are there any other steps I could take? Is there anything else I could send you?

Please let me know!!

*Including the info as per a post I saw on the forums. If there's anything else you might need, please let me know

**Link to saves/other game files included (the zip was too big to attach)

Issue
Crashing during gameplay

Steps you took for Issue to occur
I had installed a lighting mod and when it didn't work, I repaired the game to uninstall it

Picture
(I don't have a picture)

Where does the bug occur ?
I tested an old save and a new save and the crashing occurred in both

Mods/CC
Currently using custom content and some script mods

Expansion Packs/Game Packs/Stuff Packs
Expansions:

- GTW

- GT

- CL

- C&D

Game Packs:

- OR

- SD

- DO

- Vamp

- Parenthood

Stuff:

- LPS

- PPS

- CKS

- SS

- MHS

- RGS

- KRS

- BS

- VGS

- BNS

- TD

Occurring since
N/A

Operating system
Windows 10

Link to game files:

https://drive.google.com/file/d/10rnUYFVTwe8YHdCYkKdhyCFtzuGdv4x0/view?usp=sharing

HI @julucinda

Let's try clean user folder approach then.

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

• Options.ini (or just re-set all your settings manually)
• Tray Folder
• Screenshots/Videos/Custom music
• Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
• Custom content like clothing, hair, skins, make up ....
• Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

My Sims 4 just crash and wonder does anyone know how read last crash file?