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MioHanda's avatar
MioHanda
Not applicable
1 year ago
Solved

Game keeps Crashing on PC

Every time I open the sims 4 it stays open for 8 secs and crashes and its been doing it ever time. I've repaired EA and Sims uninstalled both, took out mods to see if that was the issue still dose the same thing. I'm just annoyed at this point I've never had this issue 

  • @MioHanda  Please remove any files in ConfigOverride, in Documents > Electronic Arts > The Sims 4.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game,, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

1 Reply

  • @MioHanda  Please remove any files in ConfigOverride, in Documents > Electronic Arts > The Sims 4.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game,, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/