Game Keeps Crashing
Game keeps crashing.
I am on a 2015 Acer Aspire E5-573G laptop, and I am hoping that my laptop isn't on it's way out. I am running Windows 10 as my laptop will not update to Windows 11.
I am attaching the DxDiag.
I usually could run a repair on the EA app and get another 3-5 hours before the next crash, but I cannot even get into a save file. I took out my mods (UI Info Cheats and MCCC), restarted my EA app, did the EA app recovery, uninstalled and then reinstalled, and I have recently defragged my hard drive. I have even deleted the entire folder to start anew, I was getting bored of my current save anyway.
As of right now, I am doing an install onto my desktop versus documents as I have read within the forums. Is there anything else that I could do? I haven't restarted my laptop yet, I will do that after posting and after the instal happens. Thank you all for any help that you give.
@Catastriopies Please cancel or remove the Sims 4 install on your desktop and instead install into the default C:\Program Files\EA Games. You could install elsewhere, but the desktop is not the best place, and neither is Documents. However, I don't think a reinstall will necessarily help here, at least not by itself.
Your dxdiag, and thanks for providing it, shows two issues. One is that your laptop's graphics drivers are quite old. The Intel one might be fine, but the Nvidia driver should be updated. Go here:
https://www.nvidia.com/en-us/drivers/
Select GeForce > 900M series (notebooks) > 940M > Windows 10, and download the Game Ready Driver. Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer afterwards and before trying to play.
The other issue I see is that your laptop's page file is somewhat small. This is where overflow data goes that doesn't fit in RAM, and Sims 4 may be crashing due to running out of memory. The system has more than enough space for a larger page file, so please manually increase its size. Here's how (option one):
https://www.tenforums.com/tutorials/77692-manage-virtual-memory-pagefile-windows-10-a.html#option1
Set the minimum to 12288 and the max to 16384, and restart your computer.
