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cll1275's avatar
cll1275
Seasoned Newcomer
10 months ago
Solved

Game keeps crashing

My game keeps crashing or freezing to the point where i have to manually close it. The longwst i have waited while it froze just to see was 27 minutes. This is a new issue i have been having since th...
crashing
lag
  • puzzlezaddict's avatar
    puzzlezaddict
    10 months ago

    cll1275​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Leave the Gallery issue aside for now.  I'd like to know whether the game crashes or freezes independently of that.  Once it's running properly again, we can try to fix the Gallery, if it's still a problem.

puzzlezaddict's avatar
puzzlezaddict
Hero+
10 months ago

cll1275​  Are you seeing any issues when not using the Gallery?  And what happens now when you try to use it?

cll1275's avatar
cll1275
Seasoned Newcomer
10 months ago

When i try to save stuff to my library from the gallery it often freezes up.... just placing it goes well but as soon as i try to save it it goes wrong

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