Game Keeps Crashing
So not entirely sure how to go about this but I've tried fixing it and I'm not entirely sure what the problem is so hoping someone might be able to help. My game keeps crashing. It's been doing this...
Forum Discussion
SrgtMarsmallow When you say you tried backing up your files and restarting, do you mean you moved or renamed the Sims 4 folder in Documents > Electronic Arts, so the game wouldn't load any of your old data? If not, please try that now.
If that doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
Please also let me know what world(s) you've been playing in, and on what lots if it has only been a few.
Hi,
I did what you recommended and tried running the game without the backup file. I only played long enough to start a new household and move them in and while it didn't crash the game was lagging a little bit but nothing unplayable. I do believe that if I continued to play I would run into the same problem. I did move them into the same world I was playing on before just to test.
I've been playing in Oasis Springs, Sulani, and Innisgreen and I've noticed the problem in Sulani and Innisgreen. It only crashed once or twice while I was playing with my household in Sulani but once I moved to Innisgreen the crashing became increased. Specifically, I was playing on The Watering Hole lot.
I've included the dxdiag as requested.
Thanks!
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