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nonbinarz's avatar
nonbinarz
Rising Newcomer
2 days ago

Game keeps crashing

Everything that I have done so far;

  • deleted all mods
  • cleared cache, cleared recycling bin
  • restarted PC
  • checked for updates on Steam or EA
  • made sure the game was updated 
  • created a new save with no mods and played there 
  • checked storage on PC - plenty of room to run 

I’m at a loss! Help 

1 Reply

  • nonbinarz​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also let me know whether there's any pattern to the crashing: sim-time of day, lot, activities, anything you can think of.  That includes reusing the same sims or house; it even includes playing with a fairy, or with a sim that has custom tattoos or skin details, or using a new house on the same lot.