Game keeps freezing
Hi, so I play sims 4 on my pc and for a while the screen has constantly kept freezing for long periods before going all black and it goes back to normal, I can't move the mouse or get out of the game...
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Okay, sorry for the late reply, graduated last week. I did a clean uninstall and reinstall of the driver, as well as checking my GPU temperature while playing. I could not find the GPU temperature on my task manager so i searched ways to find it and and downloaded MSI Afterburner. The temperature was at a 73-78°C but the game still freezed and turned black while playing... I guess i should move on to trying a new graphics card, i also made a new dxdiag.
@Louisa12334 Sorry for the late reply; I've been busy for a few days. Your new dxdiag shows more errors related to the graphics driver, and Nvidia offers a newer driver, so I'd suggest running DDU again and then trying the current driver:
https://www.nvidia.com/Download/driverResults.aspx/225861/en-us/
I would also suggest making sure the graphics card's fans are spinning properly and not clogged with dust. This only requires looking at the GPU and, if necessary, blowing out the fans with dust.
If that doesn't help, then yes, it's time to test with a different graphics card. I'm not saying your current GPU is absolutely the issue, and I wouldn't suggest buying a new one without testing, but it's worth investigating.
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