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mahougrace's avatar
mahougrace
Rising Newcomer
4 months ago

Video Card Error

Hi,

I've seen that others ran into this issue before, but no solutions have worked for me. I've made sure my computer uses my nvidia card, updated my computer, updated sims, updated my drivers, restarted my computer, tried to load without mods, etc. I've even uninstalled and reinstalled both sims and my driver. please let me know what else to do. my game was working perfectly fine yesterday.

crashing
launching

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 months ago

    mahougrace​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also let me know what antivirus you use.

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