My game has been extremely laggy for the past two days now and it's also crashed twice so far within two days as well. I've tried everything I can think of to lessen or eliminate the lag but nothing has worked, so I'm thinking the game itself has to be having an issue right now that's causing both the lagging and the crashing to happen. I haven't seen the Sims team address this at all, so I thought I would report it as a bug.
Hi SimsChick06
Do you also have issues on a new save ?
Could you re-run the DxDiag and post again ? Also if you can enter it now, can you post an unmodded crash log ?
I moved this over to the tech forum for better help.
I did check to make sure that this problem was consistent in a new save and it was. The lag was just as bad in a new save as it is in my current save. I haven't had another crash since the last one but to be fair, I haven't been actually playing much since I've just been trying to fix the problem, so I really wasn't in the game long enough to get another crash yet. If I get another one, I'll post an unmodded crash log at that point. Here's the DxDiag that I re-ran. DxDiag.txt
SimsChick06 Please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If the game lags/freezes/crashes in a clean boot, please try again, except with your computer offline. You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
