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Riverleigh's avatar
Riverleigh
Seasoned Veteran
5 years ago

Game loses all data and needs repairing

Hi So twice now I have noticed the Sims 4 icon disappear from my desktop and when I play via Origin, I notice that not only have all my creations disappeared, but it's an older version of the game, ...
pc
Riverleigh's avatar
Riverleigh
Seasoned Veteran
5 years ago

Hi again

Despite getting my anti-virus (AVG) to allow Sims 4, yet again the desktop icon was deleted and I've had to attempt to repair the game, which failed just now as I'm typing this. I'm not sure what's going on with it. If I'm honest, I've had troubles with Sims for years on and off. So annoying. So buggy. Can you think of anything else I could try? 

Thanks so much

~

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @Riverleigh Are you using any other security software ?
    • Riverleigh's avatar
      Riverleigh
      Seasoned Veteran
      5 years ago

      Hi Crin

      I use Malwarebytes, AVG and C-Cleaner. Both Malwarebytes and AVG do automatic scans and updates.

      I've noticed that nearly every time I turn on my laptop after it's been off overnight, the Sims 4 desktop icon disappears and that's when I need to run a repair. Do you think it might be Malwarbytes? I know it is a strange program that keeps deleting auslogics defrag. It sees it as malware. Maybe it's seeing Sims 4 as malware... ? ^.~

      • crinrict's avatar
        crinrict
        Hero+
        5 years ago
        @Riverleigh I would not put two programs on automatic scans. They might cause conflicts. Best is to just use Malware Bytes manually.

        Try turning it off for the moment and see if the issue persists.

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