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Catney12's avatar
Catney12
7 years ago

Game not Launching

I downloaded sims 4 last night on Origin and it doesn't matter if I launch it through the desktop icon or try through Origin the mouse cursor shows a loading icon and then nothing happens. Origin says the game is open and I get the warning that if I should close the sims 4 before exiting out of origin. Now when I do exit out of origin about 15 to 20 minutes later the game tries to launch but says it cannot because Origin is no longer open. Even if I reopen origin right away. Anybody have any ideas or tips?

pc

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  • Catney12's avatar
    Catney12
    7 years ago

    @kreatora 

    Okay so Windows was definitely not updating. I have resolved that and am now running the sfc scan

  • Catney12's avatar
    Catney12
    7 years ago

    @kreatora 

    Updated windows and ran the SFC scan which found and repaired corrupter files. The 2nd DxDiag is from after those were completed.

  • kreatora's avatar
    kreatora
    Hero (Retired)
    7 years ago

    @Catney12

    If you have the sound program Nahimic 2 from MSI installed, disable or uninstall it.
    Before opening Origin, close out your Download Management software like Internet Download Manager, Download Accelerator Plus or similar.
    Make sure that you run Origin and the game as an administrator. (Set the desktop icons to run Sim4.exe and Origin.exe as administrator)
    You can tray also in Origin Library right-click Sim4 icon, option: Game Properties, check the box that says "Disable Origin In-game"
    If that still does not help, please run a Clean Boot as this will help with stopping any other programs from interfering
    https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

    Edit: A tip from Hero puzzlezaddict
    Disable the FastBoot app to see whether it helps. (MSI software)

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