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3xv8wqduveaq's avatar
3xv8wqduveaq
New Novice
4 days ago

game status disappeared

Hello, I last played Sims 4 at the beginning of October. When I started my game again a few days ago, my entire save game was gone. There were no old save games under the "Load Game" button either. I...
missing content
  • puzzlezaddict's avatar
    puzzlezaddict
    4 days ago

    3xv8wqduveaq  This is not a game bug, it's a system issue.  And EA community managers are not support reps; their job is to manage the forums, not necessarily to fix individual system issues, and definitely not to fix actual game bugs.  I say this for informational purposes, so you know what to expect here.

    For the issue itself, the saves need to be in the Sims 4 folder the game is actaully reading.  Here's how to find it:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    If that doesn't help, please post a screenshot of the contents of the folder that contains the saves you found, as in, I'd like to see the saves' names and dates.  Include the address bar, above the list of files, in the screenshot.  Please also list the folder the game is reading, as described in the above link.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 days ago

3xv8wqduveaq  This is not a game bug, it's a system issue.  And EA community managers are not support reps; their job is to manage the forums, not necessarily to fix individual system issues, and definitely not to fix actual game bugs.  I say this for informational purposes, so you know what to expect here.

For the issue itself, the saves need to be in the Sims 4 folder the game is actaully reading.  Here's how to find it:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

If that doesn't help, please post a screenshot of the contents of the folder that contains the saves you found, as in, I'd like to see the saves' names and dates.  Include the address bar, above the list of files, in the screenshot.  Please also list the folder the game is reading, as described in the above link.

  • 3xv8wqduveaq's avatar
    3xv8wqduveaq
    New Novice
    3 days ago

    Thanks puzzlezaddict, that worked. I don't know exactly how it happened, but in my Windows Explorer under Documents I had a folder called Sims 4 and a folder called Electronic Arts. My old save game was saved in the Sims 4 folder, the game saved the save games in the Electronic Arts folder. I simply copied the save game from the wrong folder into the right one (into the Saves subfolder) and I was able to load my old save game again.

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