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Lunapooh's avatar
7 years ago
Solved

Game suddenly very slow

My daughters SIMS 4 suddenly started running very slow for no apparent reason. Since that fateful day I have been trying to find out what has changed on my computer to make this happen. I have deleted cache, uninstalled Origin, Sims 4 and re-installed them.. updated NVIDIA drivers uninstalled NVIDIA  drivers, sound drivers.. lowered resolution, played offline, laptop mode.. nothing works. I get the same slow video if im on Low res or Ultra I have turned AV off and on, no help. I have the DXDIAG file attached. There are no Mods and the game ran find from the start.. just not sure what happened to make the game all   but unplayable. ANY help will be GREATLY appreciated, I am in the process of building a system  for her to run this game and several others that she likes, but until that  is done, she is stuck playing on mine. The Sims 4 is the only game  that  has issues.. everything else runs as it should.

  • @Lunapooh 

    OK, this is a difficult problem because there is little to go on.

    You are sure that you followed the clean boot guide by the letter? And you tested the game in clean boot mode?

    Did you installed new soft or hardware to this Computer around the time the problems started?
    When did you update to the latest Windows build?

    Disable Origin in game. (Origin menu top left > Origin > Application Settings > Origin in game > Enable Origin In-Game > Off.)

    Go offline and disable your anti virus scanner > Start Origin in Offline mode > Test.

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