Forum Discussion

Lunapooh's avatar
Lunapooh
7 years ago
Solved

Game suddenly very slow

My daughters SIMS 4 suddenly started running very slow for no apparent reason. Since that fateful day I have been trying to find out what has changed on my computer to make this happen. I have delete...
pc
  • holger1405's avatar
    holger1405
    7 years ago

    @Lunapooh 

    OK, this is a difficult problem because there is little to go on.

    You are sure that you followed the clean boot guide by the letter? And you tested the game in clean boot mode?

    Did you installed new soft or hardware to this Computer around the time the problems started?
    When did you update to the latest Windows build?

    Disable Origin in game. (Origin menu top left > Origin > Application Settings > Origin in game > Enable Origin In-Game > Off.)

    Go offline and disable your anti virus scanner > Start Origin in Offline mode > Test.

Lunapooh's avatar
Lunapooh
7 years ago

Unfortunately no go with the  very clear  steps you provided. still only getting 5 FPS in game. I have attached  another  DXDIAG log as  requested. Thanks again for  the  continued   support. 

Yes, Overwatch runs great. Here are   the settings  it uses:

Display Mode: Windowed

Resolution: 1920 x 1080 (60)⭐

FOV: 103

Aspect Ratio: 16:9

VSYNC: On

Triple   Buffering:   On

Reduced  Buffering:   On

Graphics Quality:  High

Advanced : 

                 Render  Scale: 100%

                 Texture  Quality:  High

                 Texture  Filtering Quality: EPIC -  16X

                  Local  Fog Detail:  High

                  Dynamic  Reflections:  Low

                  Shadow Detail:  Low

                  Model  Detail:  Ultra

                  Effects Detail:  Ultra

                  Lighting Quality:  Ultra

                  Antialias Quality:  Ultra  SMAA HIGH

                  Refraction Quality:  High

                   Local  Reflections:  ON

                  Ambient  Occlusion:  Off

holger1405's avatar
holger1405
Hero+
7 years ago

@Lunapooh 

OK, this is a difficult problem because there is little to go on.

You are sure that you followed the clean boot guide by the letter? And you tested the game in clean boot mode?

Did you installed new soft or hardware to this Computer around the time the problems started?
When did you update to the latest Windows build?

Disable Origin in game. (Origin menu top left > Origin > Application Settings > Origin in game > Enable Origin In-Game > Off.)

Go offline and disable your anti virus scanner > Start Origin in Offline mode > Test.

  • Lunapooh's avatar
    Lunapooh
    7 years ago

    I did  another clean boot as you asked as well as turning off  internet  and  the  lag  was  gone. Believe  I misread  the  instructions for  disabling items and actually kept everything  running last  time. Thanks for  the help! Good  News! While not completely fixed, SIMs 4 will now run on Ultra settings with  60 FPS. The  culprit was having the computer  connected to the WiFi while  playing. I have enabled  everything  else  and everything is working like  it  should. Putting Origin into "offline mode" doesnt help.. only disconnecting the  computer  from the  WiFi network. Is  there something in the  router I  should look for? If  not, thats OK, we  can always  just  turn WiFi  off   while  playing. Thank you and  everyone for  all  of  the  time and  effort  you have  given to help me solve  this issue. I'll let  you know if  I find out  why  the  WiFi  slows  this game  down so much.

    • holger1405's avatar
      holger1405
      Hero+
      7 years ago

      @Lunapooh 

      Good to hear. You're welcome!

      You can look if there is a newer driver available for your WiFi network adapter.

      Also restart the Router. (Power cable out > wait 5 minutes > power cable in.)

      Other than that you can look if forwarding this ports in the Router will make a difference.

      The Sims 4 - PC

      • TCP: 1024-1124,3216,9960-9969,18000,18120,18060,27900,28910,29900
      • UDP: 1024-1124,18000,29900

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,460 PostsLatest Activity: 28 minutes ago