Game: The sims 4 ( + extension packs) - Load and close

Hello, 

I have been having issues lately after reinstalling my game on a new computer (superior to the game requirements) but the game doesn't fully load. 
I have been through the chat with the team, but after trying everything they asked me to do, I still cannot run the game. 

The game (+ expansion packs)(trying to open from the ea app or the icon from desktop or BIN folders) all show the same results. The game starts to load and goes up until the " C 2017 ELETRONIC ARTS INC." and then closes and returns to the EA app. 

Options I've already tried: 

- Reinstall the game
- Reinstall the Ea APP
- Execute as administrator (both options, from clicking with the right mouse button and execute as administrator, and marking the option inside the BIN folder to automatically run as administrator, this last option after marking it generates a different error message " The requested operation requires elevated permissions" 
- Repairing the game (from the EA app) 
- Drivers updates
- Deactivating my firewall/anti-virus

Can someone help me, please? 

I also attached a video trying to open the game. 

I hope to hear from someone. 

Thanks in advance. 

Regards, Thais.