Hi There,
I've tried to install Sims 4 on a new PC, but everytime I launch the game, I get the above error. I've reinstalled the game 3 times now, and each time this happens. I have no mods or CC added at all, so all the other instances I've read about seem irrelevant. Can someone help?
Thanks.
@HobbitForHire Try running Sims 4 and Origin as an admin: right-click on Origin.exe and TS4_x64.exe, or their shortcuts, and select "Run as administrator."
If that doesn't help, try disabling your antivirus, at least long enough to test. It's often not enough to simply add exceptions these days, although you can fiddle with the antivirus's settings if disabling it does in fact help.
If that doesn't make a difference, or you don't have a third-party antivirus installed, please disable Controlled Folder Access or set exceptions for Origin.exe, TS4_x64.exe, and TS4.exe:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
If none of this helps, please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Community Manager
