I recently bought the sims 25th birthday bundle which included the sims 4 and kits. I bought it off steam and linked it to my ea account since I bought my sims 4 expansion packs there. But when I try to open the game from steam or the EA app it says its unavailable on EA and will not launch. It says to uninstall the steam version but will I still get my kits that I bought from steam?
Solved.
Before I bought The Sims 4 and the DLC, I bought The Sims™ 25th Anniversary Bundle. Maybe it was because the bundle contained duplicate The Sims 4 or outdated DLC?
Anyway, after I refunded the bundle, I was able to launch The Sims 4 through Steam.
This seems to have worked for me too, although it's only the standard version of the game through Steam, not the Limited edition I was playing previously. The EA app is currently installing all of the add ons I own. Maybe I'll just have to do without?
Also stopping back for everyone else reading this, once you load the game how Mindbenderrr suggested, Steam's button will work as normal. This pic was taken after loading directly from Steam
EDIT: I know it's been a long time since I loaded into the game, but now none of my gallery creations are available... Just a heads up, if you are switching from the EA app to Steam, this may happen.
locke_stryfe The problem may have been fixed about 12 hours ago, so I'm not sure the workaround was necessary. Still, hopefully all your content is loading now.
For the Gallery issue, if you mean your own creations, they're attached to your account, so unless you switched EA accounts, everything should still be available. If you mean what you downloaded from the Gallery, that's stored in Documents > Electronic Arts > The Sims 4 > Tray, so as long as that folder's contents are intact, your downloads should be too.
In both cases, make sure you've checked the box to see creations with custom content, as even cc-free uploads are sometimes flagged as such.
Same account, same computer, custom content enabled, same everything, none of the households I created before are available to me. None of the save games, none of it.
locke_stryfe Do you see any saves or other user files on your computer? If so, they may simply be in the wrong folder. Here's the correct folder:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
If they're not present, please see the first post of this master thread covering disappering content:
[CURRENT ISSUE] Sims 4 saves/user content disappearing (PC) | EA Forums - 11838402
Edit: Since the issue covered in this thread was specific and limited, I'll lock it here.
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