Game will not launch at all.
I'll click "play" and the mouse will change to the "thinking mouse with the circle" for about 5 seconds and then stop. Then play button will be gray for a bit and then turn orange. No error messages....
Forum Discussion
Try if it starts if you do a clean boot: http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Even with a windows reinstall and doing every single thing on this forum (and then some) I have been unable to get mine to launch. I'll see activationUI.exe flash in background processes, and then nothing. It works just fine on my laptop. I hope someone finds a solution.
EA_DavidCommunity Admin
Hi. We have found that most startup issues, despite seeming similar initially, can be quite diverse.
If you are having this issue, can you try these basic troubleshooting steps to begin with?- Ensure that Antivirus or security software is not blocking the launch of the game
- Make sure that you run Origin and the game as administrator
- If that still does not help, please run a Clean Boot as this will help with stopping any other programs from interfering
- Update your drivers
If you are still experiencing issues afterwards, please confirm that you have tried the steps above already and add as much information as possible in regards to what exactly happens on your screen after you click on "Play" in Origin. Can you check if there is a crash report created for the event in your Reliability Monitor?
After working with an EA person last night I tried the following things with no success
- disabling virus protection/firewall
- running as an admin
- updating windows 7 (optional updates)
- running with the prompt "w -und"
- deleting all temporary files
- running a clean boot
- uninstalling and reinstalling sims 4
- searching for some hidden files that have to do with origin and then deleting them
- reparing the game
I'm getting the feeling the game just simply does not work. The ea specialist was supposed to email me a few more steps, but I never receieved it.
I've been having the exact same problem with absolutely nothing changing.
I am installing origin and the Sims 4 on another PC mostly to see if the same problem happens. Hope we can get a fix for it soon!
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- EA_Cade11 months ago
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