Has anyone else ever had this issue? I don’t play with any mods and I never have done, for a week now I’ve tried everyday to launch the game, I press play, it loads and then takes me back to the ea homescreen, I’ve deleted the game and redownloaded, my device is fully updated, I don’t know what else to do but I want to play, help 😩
HopeyW14_ Please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.
If the game still won't load, please provide a dxdiag. Hit Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
