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Seighan's avatar
Seighan
Seasoned Rookie
4 days ago
Solved

Sims 4 does not start

The game doesn't start when I click on the desktop thumbnail or from the EA app. I click on the game and it goes directly to an error message; unable to start initialization error at start [135dec40:29f00e76:00000084:18a1dd51]
I have tried uninstalling with the revo uninstaller and reinstalling the game. I removed the Sims 4 folder out of documents and tried restarting the game, I removed all mods out of the game but I still get the message. The game worked fine until yesterday. It worked after the latest update in July but for some reason it won't start now.
I have attached a dxdiag below.
  • Seighan​  This error is typically antivirus-related.  So please set exceptions in your antivirus for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in. Set an exception for EADesktop.exe too while you're there.

    You may need to repair the game (EA App > Sims 4 > Manage > Repair) as well.

1 Reply

  • Seighan​  This error is typically antivirus-related.  So please set exceptions in your antivirus for TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the Bin folder they're in. Set an exception for EADesktop.exe too while you're there.

    You may need to repair the game (EA App > Sims 4 > Manage > Repair) as well.