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WoohooJuiceSim's avatar
WoohooJuiceSim
New Traveler
8 months ago
Solved

Game Won't Connect To Gallery While Using DX11

Happy Holidays everyone. While this isn't an urgent, game breaking bug, it's seriously annoying me and I've been having the issue for a month straight. I have to alternate between DX9 and 11 just to...
cc or mods removed
ea app
updates
  • WoohooJuiceSim's avatar
    WoohooJuiceSim
    3 days ago

    Good evening, 8 months later, lol! I still have yet to solve this issue. Other things I've tried:

    Clean Reinstall of the EA App

    Switching DNS Servers

    Still no luck so far. I'm all out of ideas. I constantly have to switch between 9 and 11 to take advantage of online features and it's quite annoying. 

    Also! I ran the Windows System Files checklist and came out with a clean bill of health. My internet works fine and is connected, the EA App is online, but once I'm in game it refuses to connect to my network. 

    UPDATE:

    Literally just fixed it minutes ago and am ashamed that it took me this long to figure it out. So my laptop has older software and tech that allows apps to automatically hook  DX11 for internet connectivity. However, my desktop has a super duper sneaky antivirus that will block apps that use online services. It was buried so deep in my firewall. I have no third party antivirus and heavily monitor which apps are allowed and for some odd reason it took me 8 months to finally find "The Sims 4 Firewall Block" on my Windows Defender Firewall. 

puzzlezaddict's avatar
puzzlezaddict
Hero+
8 months ago

WoohooJuiceSim​  When you say you allowed the game through your firewall, did you check your antivirus as well?  They're not usually the same or at least don't share settings.  The reason I ask is because the DirectX 9 and 11 versions of Sims 4 have different executables: TS4_DX9_x64 and TS4_x64, respectively, so it would be easy for an antivirus to block one and not the other.  And of course if you only allowed the DX9 version through your firewall, that would explain the issue as well.

  • WoohooJuiceSim's avatar
    WoohooJuiceSim
    New Traveler
    8 months ago

    I don't believe I have any antivirus installed on my desktop. But I'll double check and see! Thank you for the suggestion, I'll go ahead and try it now

  • WoohooJuiceSim's avatar
    WoohooJuiceSim
    New Traveler
    8 months ago

    Okay. Just searched high and low for an antivirus software on my desktop, and no luck. I just have Windows Defender. I did go ahead and allow all executables and the EA executables, but still no luck. Now I’m really at a loss, lol,

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