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gamegamelover's avatar
gamegamelover
5 years ago

Game won't launch I get an error message that says Files may be missing or damag

I get this error. Freshly downloaded. nothing changed except I did a "Repair" scan in the Origin client. No mods other than the DLC I purchased from the EA store...... all freshly downloaded. Haven't...
pc
crinrict's avatar
crinrict
Hero+
5 years ago

Hi @gamegamelover 

did you have the game installed on that computer before ?

If so, I would try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files  and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

gamegamelover's avatar
gamegamelover
5 years ago

no... and no offense but I'm surprised I haven't seen an actual EA rep respond.... but anyways I digress I appreciate you taking your own time to help me with this... sure is nice of ya!

But no, this is newly purchased. I bought it on Steam, but Origin said it was required to run so I got Origin here.... so I did the repair didn't help. used both the repair option in both Steam and Origin both didn't fiix anything. I don't have any save files, no custom content, haven't even played it yet. See I JUST got it downloaded, oh boy can't way to play *Run the Game* double clicked icon... omg, that error message is the only thing I have seen of this game so far.... it is sad.

did you see the screenshot? That message box is the only thing I saw of this game, RIGHT AFTER it finished downloading... and I do mean right after Steam finished downloading the game! its crazy yo! What's up with this?

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