Forum Discussion

sb1972

Not applicable

3 years ago

Game won't launch, i'm still using Origin

My game won't launch, never received anything saying switch over to EA app. Had a case going but after they told me their team was working on this issue they closed my case. Now I can't start a new case with same topic of game won't launch. I feel they should often a discount on an expansion pack or something AND fix this issue. Not fair, I've invested alot of money and time into The Sims 4 and now I can't play because an update they created had missing or damaged files.

13 Replies

MERBEARXO
Not applicable
3 years ago
I do not use one drive. Here is the report!
puzzlezaddict
Hero+
3 years ago
@MERBEARXO Please disable McAfee entirely and see if you can play. Each Sims 4 crash in your dxdiag is accompanied by a McAfee crash, so that's the first place to look. As long as you don't open anything other than Sims 4 and Origin or the EA App, your computer should be safe. If this does help, you can set exceptions for TS4_x64.exe and the game launcher you're using within McAfee and test again.

If that doesn't help, uninstall any Razer software you have and restart your computer. If this works, you can try reinstalling it, which is sometimes sufficient to fix the issue. But simply disabling the software doesn't always help.
MERBEARXO
Not applicable
3 years ago
EA put out the fix today, finally updated. Thank you for all the help!