Game won't load - white screen

TheEffBombMom​  Thanks for the dxdiag.  The issue you're describing is common on newer HP gaming laptops, so please try one of the known workarounds:

• HELP! The Sims 4 crashes during launch or in the main menu | EA Forums - 12048779
• Game won’t launch | EA Forums - 4992631
• Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584
• Disable the Intel iGPU
• Put the laptop in night mode

None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.

Additionally, your dxdiag lists a number of crashes of one of the graphics drivers.  A dxdiag doesn't give any indication of when these happened, either a time stamp or what else was running at the time, so I can't tell you whether they happened while you were trying to play Sims 4.  But if none of the above helps you, the next step would be a clean uninstall and reinstall of the graphics drivers.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use the newest drivers HP provides for your laptop.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel and Nvidia drivers by version number.  The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.

The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.