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flossy1611's avatar
flossy1611
6 years ago

Game won't load after downloading Sims 4 Cats and Dogs?!

Hi, After some help please. I've downloaded the Sims Cats and Dogs today through Origin and since downloading when I try to open Sims 4 the screen goes white and does not load the game. Some of th...
pc
kreatora's avatar
kreatora
Hero (Retired)
6 years ago
@flossy1611

You can check it here
https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Make-sure-you-meet-minimum-requirements-PC-Mac/m-p/6420780#M102196
The most important is a good enough video card VIDEO: 128 MB of Video RAM and support for Pixel Shader 3.0. Supported Video Cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better.
These start errors could mean that your graphics card cannot run Dogs and cats.
But it may be the fault of outdated mods for example or outdated graphics drivers.
To check it move the game folder from Documents to the desktop and try to launch the game. Your saves and library will stay safe on the desktop.

If you still will have this problem could you post your computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/
(Press the Windows key and "R" at the same time.
Copy and paste or type "DxDiag" in the new field. (Without the quotes) > ENTER
Wait until the green bar is gone > Click on "Save all information"
Save the file to your desktop)
Here at AHQ > click on "Reply" > click on "choose file" > navigate to the "DxDiag.txt" on your desktop. > select the "DxDiag.txt" > click on "Open"
Type a few words in the text box > click on "Submit"

I don't work for EA
  • flossy1611's avatar
    flossy1611
    6 years ago

    Thanks for your reply!

    I'm not to sure how to check my video card or which Game folder to move to desktop, Is it the whole Sims 4 folder?

    I've attached my dxdiag and would really appreciate it if you wouldn't mind seeing if the details there can give me some answers.

    The mods I had are moved into a folder on my desktop so don't think its CC or mods causing the issue.

    From what I could see I've got plenty of GB space.

    Also I have downloaded Realm of Magic recently too and checked and it has the same system requirements as cats and dogs but I had no issues with Realm of magic.

    Thanks for your help already!!

    • roberta591's avatar
      roberta591
      Hero (Retired)
      6 years ago

      @flossy1611   Your graphics unit is integrated into the cpu chip. Typically these are low performers for 3D graphical games. Your computer shows 112Mb of dedicated video memory and the minimum requirement for this game is 128Gb dedicated video memory. I know there isn't much difference but that is the way the video system works. There is no way to change this as it is part of the design of your computer.  While having below minimum specs does not mean the game won't play - what it does mean even if the game does work it may stop working at any time for no apparent reason.

  • flossy1611's avatar
    flossy1611
    6 years ago
    @kreatora Thanks, I realised I replied but didn't tag you. Please see my other message.
    • kreatora's avatar
      kreatora
      Hero (Retired)
      6 years ago
      @flossy1611

      Your processor does not meet the game requirements, but this should not cause the game to not start. However, this may cause a crash during the game,
      Your graphics card is not the best one and to make a mattery worse the drivers for it are old.
      Go to manufacturer homepage and look for drivers for your graphics card and Bios
      https://www.dell.com/support/home/ng/en/ngdhs1/product-support/product/inspiron-15-3542-laptop/drivers

      The worst problem is not enough RAM. 4 GB RAM meets the game requirements but only if your graphics card owns enough memory and doesn't need to use the system memory. However, most weaker cards will want to use system memory. In this situation, Windows and the card when starting the game are fighting for RAM - Windows always wins and the game doesn't start.
      The maximum memory supported on Dell Inspiron is 8GB DDR3L
      You can add more RAM but there is only one memory socket - so you must replace the 4G with an 8. You MUST use DDR3L memory (DDR3 1.5V will not work).
      The second monitor also needs this memory so I would start by disconnecting it.
      There are some problems with your Windows Defender check if the latest Windows updates have gone well
      https://support.microsoft.com/help/4027667/windows-10-update
      But to tell the truth, you should start thinking about replacing this laptop with a better one if you want to play more demanding games.

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